The products purchased on our website are sold directly by SAPSTOCK. The headquarters are in Italy at IL BARICENTRO lot 7 module 2+3 S.S. 100 km 16 Casamassima 70010 - Casamassima - Bari.
We hope that your experience on the SAPSTOCK site is as satisfying as possible. Below you will find the conditions of purchase of our site. If you do not find particular information you are looking for, you can contact us via the Contact page.
Company: means SAPSTOCK di VS SRL with registered office in Via Garibaldi 1 / A - 70016 Noicattaro (BA), registered in the register of companies of Bari (REA n. BA - 586115 and VAT number 07850580726) owner of the domain name of this Site and manager of the electronic commerce platform operating on the Site, accessible through the same.
Seller: means the third party and independent legal entity with respect to the Company, well identified on the Site and in the Platform, which uses the Site and the domain name granted to it by the Company, and which offers the Good to the public for sale through the Platform. itself.
The Seller, therefore, is solely responsible for the correct execution of the sale of the Goods to the Customer, and has declared that he is the legitimate owner of the Goods offered for sale, that the same complies with current Italian and European legislation, and that he is legitimated to carry out e-commerce activities.
Site: this website is meant on which the Platform operates.
Platform: means the electronic commerce platform operating on the Site and accessible through it, through which the Seller is technically authorized to sell the Goods. Access to the Platform is free for Customers and in general for any user.
Good: it means the product and / or service offered for sale by the Seller through the Platform.
Customer: means the natural person of age or legal entity registered on the Site who, by placing the Order, proposes to the Seller to purchase the Goods through the Site and pay the price through the Platform accessible through the Site. If the customer is a consumer referred to in art. 3, co. 1 of the Consumer Code (Consumer Code), the same is subject to all the provisions of greater protection provided therein.
The products purchased on our website are sold directly by SAPSTOCK. The headquarters are in Italy at IL BARICENTRO lot 15 module 19, S.S. 100 km 16 Casamassima 70010 - Casamassima - Bari.
We hope that your experience on the SAPSTOCK site is as satisfying as possible. Below you will find the conditions of purchase of our site. If you do not find particular information you are looking for, you can contact us via the Contact page.Purchase conditions
Contract: means the sales contract relating to an Asset, which the Customer concludes directly with the Seller as a result of placing the Order, its communication of acceptance by the Seller and the payment of the relative price.
Consumer Code (COd. Cons.): Means the Legislative Decree 6/9/2005, n. 206.
General Conditions of Sale (GCS): these are the contractual conditions, published on this Site, of which the Customer can view and print a copy at any time, which have as their object the sale of the Goods by the Seller to the Customer.
Each purchase of Goods made through this Site and the electronic commerce platform is governed by this document, and is configured as a distance sale pursuant to articles 51 and ss. of the Consumer Code.
Purchase voucher or coupon: means a legitimation document that can be purchased by the Customer on the Site through the Platform and downloaded and saved electronically and / or printed in paper form, equipped with a unique identification code, which it attributes to the Customer , for a maximum period of 90 (ninety) days from the purchase, the right to purchase goods or to use services of his choice at the physical headquarters or the shop of the Seller, for a value indicated in the voucher itself.
Procedure for making the purchase of the property
The process of purchasing an asset consists of the following steps:
2.1. Customer identification: the Customer must register on this Site by entering his / her personal details (personal identification data, physical and telephone number and any other information that may be requested) and issue the Company and the Seller with a valid consent to their processing and their communication to the carrier. (courier) and to any third parties for the purposes referred to in these general conditions of sale.
Once registered, in order to proceed with the purchase, the Customer must enter their login credentials (username and password) and fill in the Order form relating to the selected Property.
2.2. Completion of the Order form: the Customer must carefully read and fill in the Order form in electronic format on this Site.
The Order form will indicate in detail, in a clear and easily understandable way, before its confirmation by the Customer:
a) the essential characteristics of the Good offered for sale by the Seller through the Platform;
Once the order has been forwarded and the price paid, the Customer will receive, within the strictly necessary technical times, by e-mail, a communication confirming the acceptance of the Order by the Seller and the payment of the price, containing the summary of the contents of the Order itself.
If the Customer has requested to collect the Goods directly from the Seller (“collect in store” option), the tracking code will not be communicated.
2.4. Conclusion of the Contract: the contract between the Customer and the Seller will be considered concluded with the receipt, by the Customer, of the notice of acceptance of the Order by the Seller and the payment of the relative price.
2.5. Archiving of the Order: The Order form will be archived in the Platform database for the period of time necessary for the execution of the same and in any case within the terms of the law.
2.6. Refusal to execute the Order and refund of the Price: The Seller may refrain from executing the Order forwarded by the Customer if the identification data entered by the Customer in the Order form are incomplete or incorrect. If this happens, the Customer will be informed, within the strictly necessary technical time, by e-mail, of the reasons for the failure to conclude the Contract, and will receive a full refund of any Price already paid.
2.7. Unavailability of the Good: If, for any reason, the Good is no longer available from the Seller, the latter may temporarily suspend the execution of the Order, by contacting the Customer, by e-mail, within 5 (five) working days. subsequent to the submission of the order form. The Seller will provide the Customer with all the information regarding the expected times for the restocking and delivery of the Good and may also offer the same a Good with equivalent characteristics and value to replace the unavailable Good.
In this case, the Customer has the right to withdraw from the contract and cancel the Order, rejecting any alternative proposal received from the Seller. If the payment of the Price has already been made, the Customer will receive a full refund of the sums paid according to the times and methods provided.
Guarantees and indication of prices and products
On www.sapstock.com, only top quality branded products are offered for sale. These products are purchased directly by the Seller from fashion houses, manufacturers and retailers carefully selected for their rigorous quality controls.
The Seller does not sell second-hand products, flawed products or products of lower quality than the corresponding standards offered on the market.
the images and colors of the products offered for sale on www.sapstock.com may however not correspond to the real ones due to the Internet browser and monitor used.
The Seller, in case of exercise of the Customer's right of withdrawal, has the right not to accept the return or not to refund in full the sums paid for the purchase in relation to those products that do not have the relative tag or that have been altered in the their essential and qualitative characteristics or that they have been damaged, as further clarified below.
The accepted payment methods are credit card, PayPal, bank transfer and cash on delivery directly to the courier upon delivery.
Credit cards: Visa, MasterCard, American Express, rechargeable credit cards. The amount will be charged to the card at the time of purchase.
PayPal: to buy online comfortably, without having to enter your credit card details on the site. The account will be debited upon completion of the order.
Bank transfer: upon confirmation of the order, the Customer will receive all the bank information of the Seller necessary to be able to make the payment. Orders for which payment is not confirmed within 3 days will be canceled. The Customer will receive a reminder of his order and must send the Seller an accounting copy of the payment made while awaiting confirmation, in order to avoid its cancellation.
Cash on delivery: method available for amounts below € 999. At the time of delivery, it will be necessary to have the exact amount of the order indicated in the shipping confirmation email available in cash; the courier cannot give change and does not accept checks. For any reimbursement, a bank or postal current account must be indicated.
In the registration form he will be asked for the VAT number that will be applied according to the articles:
- National 22% VAT
- VAT NOT TAXABLE art 8 / c
usual exporters. (to insert n ° letter of intent received and n ° letter of intent registered)
- VAT EXEMPT art 41 intra cee
- VAT EXEMPT art 8 / a extra cee
- VAT EXEMPT art 58 triangulation
For customers who are part of these categories but have not registered the VAT number, the national VAT of 22% will be automatically applied to the order.
In case of payment by credit card, the financial information (for example, the credit card number or the date of its expiry) will be forwarded, via encrypted protocol, to Banca Popolare di Bari or to other banks, which provide the relative remote electronic payment services, without third parties having access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to its purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary. prevent or report fraud on sapstock.com to the police
The invoice will be sent by e-mail at the time of shipment indicating the tracking code of the package.
Right of withdrawal
The Customer has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within 02 days, starting from the day of receipt of the products purchased on sapstock.com
To withdraw from the purchase, it is possible to use the Return Form (compliant with the standard form pursuant to Article 49, paragraph 4 of the Consumer Code) to be filled in and sent directly to the email address email@example.com, or to draw up and send the Seller another explicit declaration of his decision to withdraw from the purchase by filling in the return form that he can request to the email address firstname.lastname@example.org. If, on the other hand, you choose to send another declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal will be borne by the Customer.
Once the withdrawal from the contract has been exercised, the Customer must return the products to the Seller by delivering them to the courier for shipment 02 days from when he communicated to the Seller the decision to withdraw from the contract.
The only expenses charged to him are those for returning (shipping the products to the seller) of the purchased products, unless the Seller has expressly exempted him from these costs at the time of purchase. You will be responsible for any loss or damage to the products during transport that is due to a negligent choice of the carrier and / or shipping methods.
The Right of Withdrawal - in addition to compliance with the terms and methods described below - is understood to be exercised correctly if the following conditions are also fully met:
to. the Return Form sent directly to the email address email@example.com or other explicit declaration of the decision to withdraw from the contract must be correctly completed and sent to the Seller within fourteen (14) days of receipt of the products;
b. the products must not have been used, worn, washed;
c. the identification tag must still be attached to the products;
d. the products must be returned in their original packaging;
And. the returned products must be delivered to the shipper 02 days from when the decision to withdraw from the contract was communicated to the Seller;
f. the products must not be damaged.
If the Right of Withdrawal is exercised following the methods and terms indicated above, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.
The sums will be reimbursed as soon as possible and in any case, within 02 days from the date on which the Seller received the product, always after verification by the Seller of the correct execution of the terms and conditions indicated above.
If the methods and terms for exercising the right of withdrawal are not respected, at the bottom, the Customer will not be entitled to a refund of the sums already paid to the Seller. Within 02 days of sending the email with which the non-acceptance of the return will be communicated, the Customer can choose to get back, at his charge, the products in the state in which they were returned to the Seller, notifying the Seller, according to the methods that will be communicated to him.
Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase. If the above conditions are not met, the Customer will not be entitled to a full refund of the sums already paid to the Seller. It will, in fact, be responsible for the decrease in value of the returned products, resulting from a use other than that authorized by the Seller in order to allow it to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage of between 10 and 90% of the sums paid by the Customer to the Seller for the purchase of the returned products will be deducted from the refund provided, according to what will be specifically communicated by the Seller.
To make a return and book the collection of the goods, you have several alternatives:
Contact n. +39 080/5431177;
Send an email to firstname.lastname@example.org with the reason for the return and the data indicated in the model below;
Fill out the form on the Contact page of this site, explaining the reason for the return and the data indicated in the model below.
Model with data to indicate for return requests:
Order reference code;
Goods delivery date;
Name of the applicant;
Email associated with the account used to place the order.
Terms and conditions for return requests:
- The security seal on the items to be returned must not be cut or broken
- The garments must not have been worn, washed or altered and must not show any signs of use.
- Each garment must be returned including all original labels, packaging and accessories (hangers, clothing covers, etc.) received with the order.
- All footwear and accessories must be returned together with their original box, considered to all intents and purposes an integral part of the product.
- In the event that you receive defective goods, or that there are errors in shipments by Sapstock, we ask you to follow the same instructions above.
- All returned items are inspected and must comply with all the parameters listed in the return procedure.
Sapstock of VS Srl
S.S. 100 km 18, Il Baricentro, Lot 15 modulo 19
70010 - Casamassima - Bari
Refund times and methods:
After returning the products, the Seller will make the necessary checks relating to their compliance with the conditions and terms indicated above. In the event that the checks are concluded positively, the Seller will send the Customer, via e-mail, the relative confirmation of acceptance of the products thus returned. In the event that the checks are not concluded positively, the Seller will communicate to the Customer, via e-mail, the existence of a decrease in the value of the returned products, deriving from the non-compliance, on his part, with the above conditions. At the same time, the Seller also communicates the amount that will be deducted from the sums paid by the Customer for the purchase of the returned products; without prejudice, alternatively, to the possibility of regaining, at his own expense, the products in the state in which they were returned to the Seller, in accordance with the provisions of the previous paragraph.
Whatever the payment method used, the refund, in whole or in part, is activated by the Seller in the shortest possible time and in any case within fourteen (14) days from the date on which the Seller received the product being returned, subject to verification of correct execution. your right of withdrawal and verification of returned products.
The Seller reimburses using the same means of payment by the Customer used for the purchase of the returned products, unless he has expressly agreed with the Seller to use a different means of payment and on condition that he himself does not have to bear any additional cost as a consequence of the reimbursement. If there is no correspondence between the recipient of the products indicated in the order form and whoever paid the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by the Seller, in in any case, towards the person who made the payment.
The Customer can request any information through our assistance services. Contact Customer Service by email at the following address: email@example.com or by phone at +39 080/5431177.
The Customer can request any information through our assistance services. Contact Customer Service by email at the following address: firstname.lastname@example.org or by phone at +39 080/5431177.
The shipment of the goods will be made by our courier of reference BRT7DPD - FEDEX and packaged in cardboard boxes.The booking of the shipment of the order will take place as soon as the payment is received, in case of payment by bank transfer or PayPal. In case of cash on delivery, valid only for deliveries in Italy, the reservation will take place immediately after the completion of the order. The collection of the goods will then be arranged, usually within the working day following the booking. Delivery is expected within the following times:
Austria, Andorra, Balkans, Benelux, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Faroe, Finland, France, Germany, Gibraltar, Great Britain, Greece, Ireland, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Norway, Poland, Portugal , Pr. Of Monaco, Czech Rep., Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Hungary.
5-7 working days